{"id":156,"date":"2026-05-27T23:18:45","date_gmt":"2026-05-28T06:18:45","guid":{"rendered":"https:\/\/hostandtech.com\/kb\/domains\/domain-not-resolving-how-to-fix-dns-issues\/"},"modified":"2026-05-27T23:18:45","modified_gmt":"2026-05-28T06:18:45","slug":"domain-not-resolving-how-to-fix-dns-issues","status":"publish","type":"post","link":"https:\/\/hostandtech.com\/kb\/domains\/domain-not-resolving-how-to-fix-dns-issues\/","title":{"rendered":"Domain Not Resolving: How to Diagnose and Fix DNS Issues"},"content":{"rendered":"<h2>Overview<\/h2>\n<p>When a domain stops resolving \u2014 or never resolves after being set up \u2014 it almost always comes down to one of three things: DNS propagation hasn&#8217;t completed yet, a DNS record is wrong, or the problem is local to your machine (cached bad data). Domain propagation issues are the most common complaint we see after a site migration or domain transfer, and the fix is often simpler than people expect.<\/p>\n<p>This article covers the full diagnostic process: how to check whether the problem is on your end or in DNS itself, how to correct common record errors in cPanel or your DNS zone editor, and what to do when propagation is taking longer than it should. If you&#8217;ve just pointed a new domain to a <a href=\"https:\/\/www.hostandtech.com\/shared-hosting\/\">Shared Hosting<\/a> account and it&#8217;s not loading, start at Step 1.<\/p>\n<p>One thing worth clarifying upfront: &#8220;propagation&#8221; isn&#8217;t a single event. DNS changes ripple across thousands of resolvers worldwide at different rates. Your site might load fine on your phone&#8217;s cellular connection but still time out on your home Wi-Fi \u2014 that&#8217;s two different resolvers at different stages of catching up.<\/p>\n<h2>Prerequisites<\/h2>\n<ul>\n<li>Access to the domain registrar account where the domain is registered (to check or update nameservers)<\/li>\n<li>cPanel, Plesk, or WHM access if you need to edit DNS zone records on the hosting side<\/li>\n<li>The IP address of your hosting server (find this in your Host &amp; Tech welcome email or control panel)<\/li>\n<li>A terminal or command prompt \u2014 available on macOS, Linux, and Windows 10\/11 natively<\/li>\n<li>Basic understanding that DNS changes can take up to 48 hours to propagate globally, though most changes complete within 1\u20134 hours<\/li>\n<\/ul>\n<h2>Step-by-Step Instructions<\/h2>\n<h3>Step 1: Confirm It&#8217;s Not Just Your Machine<\/h3>\n<p>Before touching any DNS settings, rule out a local caching problem. Your computer and router both cache DNS lookups, and they&#8217;ll keep serving a stale answer long after DNS has actually updated.<\/p>\n<p>Check what IP your domain is currently resolving to from an external perspective using one of these tools:<\/p>\n<ul>\n<li><strong>whatsmydns.net<\/strong> \u2014 shows real-time resolution from ~20 global locations<\/li>\n<li><strong>dnschecker.org<\/strong> \u2014 similar, with visual propagation map<\/li>\n<li><strong>Google&#8217;s dig tool<\/strong> at <code class=\"\" data-line=\"\">toolbox.googleapps.com\/apps\/dig\/<\/code><\/li>\n<\/ul>\n<p>If those tools show your domain resolving to the correct IP but it&#8217;s still not loading in your browser, the problem is local. Flush your DNS cache:<\/p>\n<p><strong>Windows:<\/strong><\/p>\n<div class=\"ht-code-snippet\"><button class=\"ht-code-snippet__copy\" type=\"button\" aria-label=\"Copy code\"><\/button><span class=\"ht-code-snippet__feedback\">Copied to clipboard<\/span><\/p>\n<pre class=\"ht-code-snippet__code\" id=\"code-block-1\"><code class=\"\" data-line=\"\">ipconfig \/flushdns<\/code><\/pre>\n<\/div>\n<p><strong>macOS (Ventura\/Sonoma\/Sequoia \u2014 macOS 13\u201315):<\/strong><\/p>\n<div class=\"ht-code-snippet\"><button class=\"ht-code-snippet__copy\" type=\"button\" aria-label=\"Copy code\"><\/button><span class=\"ht-code-snippet__feedback\">Copied to clipboard<\/span><\/p>\n<pre class=\"ht-code-snippet__code\" id=\"code-block-2\"><code class=\"\" data-line=\"\">sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder<\/code><\/pre>\n<\/div>\n<p><strong>Linux (systemd-resolved):<\/strong><\/p>\n<div class=\"ht-code-snippet\"><button class=\"ht-code-snippet__copy\" type=\"button\" aria-label=\"Copy code\"><\/button><span class=\"ht-code-snippet__feedback\">Copied to clipboard<\/span><\/p>\n<pre class=\"ht-code-snippet__code\" id=\"code-block-3\"><code class=\"\" data-line=\"\">sudo systemd-resolve --flush-caches<\/code><\/pre>\n<\/div>\n<p>After flushing, close and reopen your browser \u2014 browsers maintain their own DNS cache separately from the OS, and simply refreshing the page won&#8217;t clear it. In Chrome you can also go to <code class=\"\" data-line=\"\">chrome:\/\/net-internals\/#dns<\/code> and click <strong>Clear host cache<\/strong>.<\/p>\n<p>\ud83d\udcdd Note: If you&#8217;re on a corporate network or VPN, the DNS resolver might be controlled by your IT department and ignoring public DNS changes entirely. Test on mobile data to confirm.<\/p>\n<h3>Step 2: Verify Nameservers Are Set Correctly<\/h3>\n<p>If external DNS checkers show the domain resolving to the wrong IP \u2014 or not resolving at all \u2014 check that the nameservers at your registrar are pointing to Host &amp; Tech&#8217;s nameservers.<\/p>\n<p>Log into your domain registrar (GoDaddy, Namecheap, Google Domains, etc.) and find the nameserver settings for the domain. They should match the nameservers listed in your Host &amp; Tech control panel. Typically these look like:<\/p>\n<div class=\"ht-code-snippet\"><button class=\"ht-code-snippet__copy\" type=\"button\" aria-label=\"Copy code\"><\/button><span class=\"ht-code-snippet__feedback\">Copied to clipboard<\/span><\/p>\n<pre class=\"ht-code-snippet__code\" id=\"code-block-4\"><code class=\"\" data-line=\"\">ns1.hostandtech.com\nns2.hostandtech.com<\/code><\/pre>\n<\/div>\n<p>If you&#8217;re on a VPS or dedicated server with a custom hostname, your nameservers may differ \u2014 check your welcome email or open a support ticket to confirm.<\/p>\n<p>\u26a0 Warning: Changing nameservers resets which DNS zone is authoritative for your domain. If you have existing records (MX records for email, subdomains, etc.) set up at your old nameservers, you&#8217;ll need to recreate them at the new location before switching \u2014 otherwise email and other services will break.<\/p>\n<h3>Step 3: Check the DNS A Record in Your Zone Editor<\/h3>\n<p>Even with correct nameservers, your domain won&#8217;t load if the A record in your DNS zone points to the wrong IP.<\/p>\n<p>In cPanel, navigate to <strong>Domains &gt; Zone Editor<\/strong>. Find the A record for your bare domain (shown as <code class=\"\" data-line=\"\">@<\/code> or your domain name) and confirm the IP matches your server&#8217;s IP address. Do the same for the <code class=\"\" data-line=\"\">www<\/code> subdomain.<\/p>\n<p>If you need to update it, click <strong>Edit<\/strong> next to the record, enter the correct IP, and click <strong>Save Record<\/strong>. The record should look like this in zone file format:<\/p>\n<div class=\"ht-code-snippet\"><button class=\"ht-code-snippet__copy\" type=\"button\" aria-label=\"Copy code\"><\/button><span class=\"ht-code-snippet__feedback\">Copied to clipboard<\/span><\/p>\n<pre class=\"ht-code-snippet__code\" id=\"code-block-5\"><code class=\"\" data-line=\"\">yourdomain.com.    14400    IN    A    203.0.113.45\nwww.yourdomain.com. 14400   IN    A    203.0.113.45<\/code><\/pre>\n<\/div>\n<p>\ud83d\udcdd Note: The TTL value (14400 = 4 hours in seconds) controls how long resolvers cache this record. If you&#8217;re actively troubleshooting and need changes to propagate faster, temporarily lower it to <code class=\"\" data-line=\"\">300<\/code> (5 minutes) before making the change, then restore it afterward.<\/p>\n<h3>Step 4: Test DNS Resolution Directly<\/h3>\n<p>Use <code class=\"\" data-line=\"\">dig<\/code> or <code class=\"\" data-line=\"\">nslookup<\/code> to query DNS directly and confirm what&#8217;s being served. This bypasses local caching and gives you a clean answer from the authoritative server.<\/p>\n<div class=\"ht-code-snippet\"><button class=\"ht-code-snippet__copy\" type=\"button\" aria-label=\"Copy code\"><\/button><span class=\"ht-code-snippet__feedback\">Copied to clipboard<\/span><\/p>\n<pre class=\"ht-code-snippet__code\" id=\"code-block-6\"><code class=\"\" data-line=\"\"># Query the authoritative nameserver directly\ndig yourdomain.com A +short\n\n# Check what nameservers are set\ndig yourdomain.com NS +short\n\n# Query a specific DNS server (e.g. Google&#039;s 8.8.8.8)\ndig @8.8.8.8 yourdomain.com A +short<\/code><\/pre>\n<\/div>\n<p>On Windows without dig installed, use <code class=\"\" data-line=\"\">nslookup<\/code>:<\/p>\n<div class=\"ht-code-snippet\"><button class=\"ht-code-snippet__copy\" type=\"button\" aria-label=\"Copy code\"><\/button><span class=\"ht-code-snippet__feedback\">Copied to clipboard<\/span><\/p>\n<pre class=\"ht-code-snippet__code\" id=\"code-block-7\"><code class=\"\" data-line=\"\">nslookup yourdomain.com 8.8.8.8<\/code><\/pre>\n<\/div>\n<p>The IP in the response should match your server IP. If you&#8217;re getting <code class=\"\" data-line=\"\">NXDOMAIN<\/code> (non-existent domain) or no response, the zone itself may be missing or the nameservers aren&#8217;t responding correctly.<\/p>\n<h3>Step 5: Wait Out Propagation (If Records Are Correct)<\/h3>\n<p>If everything looks right \u2014 nameservers are correct, A record points to the right IP, external checkers show the update in most regions \u2014 but a handful of locations are still behind, you just need to wait. There&#8217;s nothing to fix.<\/p>\n<p>I&#8217;d recommend checking propagation every 30 minutes using whatsmydns.net rather than staring at your browser. Most ISP resolvers respect TTL values and will update within 1\u20134 hours. Some older or misconfigured resolvers ignore TTL entirely and cache for up to 48 hours \u2014 that&#8217;s frustrating, but it&#8217;s not something you can control from your end.<\/p>\n<h2>Common Issues &amp; Troubleshooting<\/h2>\n<h3>Domain resolves correctly on external checkers but not in the browser<\/h3>\n<p><strong>Cause:<\/strong> Browser-level or OS-level DNS cache is serving a stale record.<\/p>\n<p><strong>Fix:<\/strong> Flush your OS DNS cache using the commands in Step 1. Then clear the browser cache specifically at <code class=\"\" data-line=\"\">chrome:\/\/net-internals\/#dns<\/code> (Chrome) or restart Firefox. Testing in an incognito\/private window doesn&#8217;t help here \u2014 private browsing still uses the same DNS resolver.<\/p>\n<h3>Domain shows &#8220;This site can&#8217;t be reached&#8221; or times out everywhere<\/h3>\n<p><strong>Cause:<\/strong> Usually means the A record is missing, points to a non-existent IP, or the nameservers aren&#8217;t set at all.<\/p>\n<p><strong>Fix:<\/strong> Run <code class=\"\" data-line=\"\">dig yourdomain.com A +short<\/code> \u2014 if you get no output or <code class=\"\" data-line=\"\">NXDOMAIN<\/code>, the zone has no A record. Log into cPanel Zone Editor and add one. If <code class=\"\" data-line=\"\">dig yourdomain.com NS<\/code> returns nothing, the nameservers at the registrar haven&#8217;t been set yet.<\/p>\n<h3>Domain loads but shows wrong website (someone else&#8217;s site or a parking page)<\/h3>\n<p><strong>Cause:<\/strong> The A record points to the correct server IP, but the server isn&#8217;t configured to serve that domain name. This is common after migrations where the domain is pointed before the account is fully set up.<\/p>\n<p><strong>Fix:<\/strong> In cPanel, go to <strong>Domains<\/strong> and confirm the domain is listed and has a document root assigned. In WHM (for reseller\/admin), check <strong>List Accounts<\/strong> and verify the domain is associated with the right account. On a VPS with Apache, check that a virtualhost block exists for the domain in your config under <code class=\"\" data-line=\"\">\/etc\/httpd\/conf.d\/<\/code> or <code class=\"\" data-line=\"\">\/etc\/apache2\/sites-enabled\/<\/code>.<\/p>\n<h3>Propagation is stuck \u2014 it&#8217;s been 48+ hours and some regions still don&#8217;t see the update<\/h3>\n<p><strong>Cause:<\/strong> Either a very high TTL on the old record (some registrars default to 86400 \u2014 a full 24 hours), or a downstream ISP resolver that ignores TTL values.<\/p>\n<p><strong>Fix:<\/strong> Confirm the current TTL on the A record with <code class=\"\" data-line=\"\">dig yourdomain.com A<\/code> \u2014 the TTL is the number shown in the response. If it&#8217;s still high, lower it in your zone editor. For stubborn ISP resolvers, there&#8217;s little you can do except wait or advise affected users to switch to a public DNS resolver like <code class=\"\" data-line=\"\">1.1.1.1<\/code> (Cloudflare) or <code class=\"\" data-line=\"\">8.8.8.8<\/code> (Google) in their network settings.<\/p>\n<h3>Email stopped working after pointing domain to new host<\/h3>\n<p><strong>Cause:<\/strong> This is the gotcha that catches a lot of people. When you update nameservers, your MX records move with them \u2014 but only if you&#8217;ve recreated them in the new DNS zone. If you didn&#8217;t, your email has no routing.<\/p>\n<p><strong>Fix:<\/strong> In cPanel Zone Editor, check that MX records exist for your domain. If you use Google Workspace or Microsoft 365, you&#8217;ll need to manually re-add their MX records. Run <code class=\"\" data-line=\"\">dig yourdomain.com MX +short<\/code> to see what&#8217;s currently published. An empty response means mail is unroutable.<\/p>\n<h2>FAQ<\/h2>\n<div class=\"ht-faq-section\">\n<h2>Frequently Asked Questions<\/h2>\n<div class=\"ht-faq-item\">\n<h3 class=\"ht-faq-question\">How long does DNS propagation take?<\/h3>\n<div class=\"ht-faq-answer\">\n<p>Most DNS changes propagate within 1\u20134 hours. The full 48-hour window people often cite is a worst-case scenario based on older TTL values. If you&#8217;ve set your TTL to 300 seconds (5 minutes) before making the change, you&#8217;ll usually see global propagation in under 30 minutes.<\/p>\n<\/div>\n<\/div>\n<div class=\"ht-faq-item\">\n<h3 class=\"ht-faq-question\">Why does my domain work on mobile data but not on my home Wi-Fi?<\/h3>\n<div class=\"ht-faq-answer\">\n<p>Your home router uses a DNS resolver assigned by your ISP, and that resolver may still have the old record cached. Your mobile connection uses a different resolver (your carrier&#8217;s) that&#8217;s already updated. Flushing your router&#8217;s DNS cache \u2014 usually done by restarting it \u2014 or switching to a public DNS like 1.1.1.1 will resolve this.<\/p>\n<\/div>\n<\/div>\n<div class=\"ht-faq-item\">\n<h3 class=\"ht-faq-question\">Do I need to update nameservers or just the A record?<\/h3>\n<div class=\"ht-faq-answer\">\n<p>It depends on where your DNS is managed. If your domain&#8217;s nameservers already point to Host &amp; Tech, you only need to update the A record in cPanel&#8217;s Zone Editor. If they point elsewhere (like your old host or registrar), you&#8217;ll need to update the nameservers at your registrar \u2014 or update the A record at whoever currently hosts your DNS zone.<\/p>\n<\/div>\n<\/div>\n<div class=\"ht-faq-item\">\n<h3 class=\"ht-faq-question\">Why is my domain showing a cPanel default page instead of my website?<\/h3>\n<div class=\"ht-faq-answer\">\n<p>DNS is resolving correctly \u2014 the problem is on the server side. Either the domain isn&#8217;t added to your cPanel account, or it&#8217;s pointing to the wrong document root. In cPanel go to Domains and confirm the domain is listed with the correct folder path. If you just migrated, the files may also not have been transferred yet.<\/p>\n<\/div>\n<\/div>\n<div class=\"ht-faq-item\">\n<h3 class=\"ht-faq-question\">Will setting a lower TTL make propagation faster?<\/h3>\n<div class=\"ht-faq-answer\">\n<p>Yes, but only if you set it before making the change. TTL tells resolvers how long to cache the current record. If you lower it to 300 seconds and then wait for that to propagate, subsequent changes will spread much faster. Lowering it after the fact only affects caching of the new record going forward.<\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Your domain isn&#8217;t loading and you&#8217;re not sure why. It could be propagation lag, a misconfigured DNS record, or a caching issue on your end. This guide walks through each cause in order so you can find and fix the actual problem.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[44],"tags":[257,254,181,255,258,256,253,105],"class_list":["post-156","post","type-post","status-publish","format-standard","hentry","category-domains","tag-cpanel-dns","tag-dns-issues","tag-dns-records","tag-dns-troubleshooting","tag-domain-not-resolving","tag-domain-not-working","tag-domain-propagation","tag-nameservers"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Domain Not Resolving: How to Diagnose and Fix DNS Issues<\/title>\n<meta name=\"description\" content=\"Domain not resolving? 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